What this website does
This website is informational. It has no forms, no accounts and no online checkout. You reach us by phone, so the site does not ask you to type in personal details.
Information you give us by phone
When you call, we may ask for your name, the address of the problem, a call-back number and a description of the issue. We use this to send a plumber, to follow up on your visit and to answer questions about the work.
Calls to our line may be recorded for quality and training purposes.
How we use information
- To schedule and complete plumbing work at your address
- To contact you about a visit, a price or a follow-up
- To keep records of work done, as needed for the job
- To improve how we answer calls and train staff
Sharing
We share your details only with the plumbers and staff who need them to do the job, and with service providers who help us run the business. We may also share information when the law requires it.
If you write to contact@proplumbingromeoville.com, we use your message and email address to reply. Please do not send payment card numbers or other sensitive details by email.
Links to other sites
Our pages may embed a map from a third party. When a map loads, that provider may receive technical data from your browser under its own privacy terms. We do not control that provider.
What the website collects automatically
Like most websites, the server that hosts these pages may keep basic technical records, such as the page requested, the date and your browser type. We use these records to keep the site running and to find errors. They are not used to identify you personally.
We do not run sign-in accounts on this site, and we do not ask for payment details on any page.
Children
This site is meant for adults who own or manage property. We do not knowingly collect information about children. If a parent or guardian places a call for a household, we treat the details as those of the adult caller.
Keeping information safe
We limit access to job records and keep them only as long as we need them for the work, for our records or as the law requires. No method of storage is perfect, but we take reasonable steps to protect what you tell us.
Your choices
You can ask what we have on file for your job, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details on our contact page.
Changes to this policy
If we change how we handle information, we will update this page. Using the site after an update means you accept the revised policy.